Élysée Shipping Policies

Please note that not all items that you see on the website may be available for immediate shipment. If the item is available, we will ship it within 48 hours upon receiving your order and payment. For custom jewellery pieces, the time frame can be anywhere between 2 weeks and 8 weeks depending on the availability of the raw materials and the season. Please order early for peak seasons(such as Christmas, Valentines, Weddings, etc) because we get very busy and may not be able to accommodate last minute production. For all orders, we will forward the tracking number as soon as the item ships.

If you have any questions, please call or email us, so we can help you. In fact, you can contact us just to tell us how you feel about our jewellery and our service. Be sure to visit our website and social media platforms to stay up to date on upcoming designer jewellery. You can talk to us through these platforms also. We love to hear your impressions and your positive feedback :)

Élysée Cancellations and Returns

If you receive an item defect from our end we will offer a return. Please contact us about cancellations within 24 hours of placing your order so we can cancel the order before shipping the item and give you a full refund. After 24 hours, if you email us and ask us to cancel the order, we will give you a return authorization code so you can return the item. We will deduct the shipping charges from the refund amount or, if you prefer, we will provide you a credit note applicable towards your next purchase.

We ask that you discuss returns with us before shipment, so we can fully understand and try to resolve any problems. We cannot credit returns without this communication. Please contact us about returns within 7 days of the purchase date. After 7 days, we cannot offer a refund on the purchase, but depending on the conditions, we may be able to offer a credit note applicable towards your next purchase. Please return our jewellery in the original packaging and the condition in which you received the item so we can properly assess the problem. We cannot offer refunds on products that were damaged, chipped or broken if we were not responsible for their condition. Allows us 7 business day to process your request.

If someone wants to cancel their order, please contact us at  info@elysee.ca.

There is no refund on Custom Orders since these items are made just for you.

Guarantees And Jewellery Repairs

Every item is verified personally by me before it is shipped out. We use only the finest materials for our products, and my work is guaranteed against manufacturing defects. While we do not guarantee the products for wear and tear, please call us in the event of any issues, so we can determine how best to handle the situation based on the individual piece. We would love to help you get the most enjoyment of your unique designer jewellery for a very long time. Unfortunately, we cannot offer the same repair services if the piece has been taken to another jeweller.

We want to be your favourite jewellery designer, so we invite you to get to know us and to discuss any issues with us.

Privacy policy

Bijouterie Élysée's website is operated by Bijouterie Élysée, Montreal. These terms of use govern the use of the website.

Your privacy is very important to us. We do not sell or otherwise provide your personal information to third parties for any reason, except as required by law. Please read this privacy policy to learn more about the ways in which we use and protect your personal information.

In this Privacy Policy we provide detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.

Collection and Use of Personal Information
In general, you can browse our website without giving us any personal information. We use Web-tracking software to analyze traffic to this website in order to understand our customers' and visitors' needs and to continually improve our site for them. This Web tracking software collects only anonymous, aggregate statistics.

However, certain activities on our site may require you to provide personal information. For example you need to provide this information to submit a unique proposal idea or to contact us.

Disclosure of Personal Information
We do not sell or otherwise provide your personal information to third parties for any reason, except as required by law.

Security of Personal Information
We have implemented industry-standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration, and destruction when you submit any form on our contact us page.

Use of Cookies
A cookie is a small text file containing information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies allow us to provide a user-friendly registration and log-in process. A cookie can not give us access to your computer or to information beyond what you provide to us. Most Web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our website, but you will not be able to take advantage of offers or activities requiring registration.

Links to Other Websites
Our website contains links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, consult that site's privacy statement.

Unsubscribing or Changing Your Account Information
If you have subscribed to receive email correspondence from Élysée, you may change your preferences or unsubscribe at any time by following the instructions provided in the emails.

Your Consent
By using our website, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If we change our Privacy Policy, we will publish those changes on this page. If users have any questions or suggestions regarding our privacy policy, please contact us at: